FAQs

General Information

Q: What services does Romara Supplies Pty Ltd offer? A: We are a service-based business specializing in professional shoe repair and comprehensive footwear care solutions. This includes repairing soles, heels, stitching, stretching, and providing cleaning, conditioning, and restoration services for all types of footwear.

Q: What types of footwear do you repair? A: We repair all types of shoes, including leather dress shoes, formal wear, sports and athletic footwear, boots, and specialty footwear. Our skilled craftsmen use durable materials suitable for each type of shoe.

Q: Where are you located? A: Our physical address is 6 Hardy St, Adelaide River NT 0846, Australia.

Q: How can I contact you? A: You can reach us by phone at +61290105473 or by email at contact@Romarasuppliespty.com.

Repair Process

Q: How do I get a quote for a repair? A: For an accurate quote, please contact us via email and include clear photos of the damage, or call us directly. We will assess the repair complexity and material needs before providing a cost estimate.

Q: How long does a typical repair take? A: The duration varies depending on the complexity of the repair and our current workload. Standard repairs often take 3-7 business days. We will provide a more precise timeline when you drop off or send in your shoes.

Q: Do you use original materials for repairs? A: While we may not always use the original brand's materials, we strictly use high-quality, durable, and equivalent materials designed to extend the life and maintain the function and look of your footwear.

Q: Can you repair water damage or difficult stains? A: We offer advanced cleaning and restoration services that can significantly improve the condition of water-damaged shoes or remove difficult stains. However, results vary depending on the severity and age of the damage.

Payments and Guarantees

Q: What payment methods do you accept? A: We accept all major credit cards, debit cards, and cash payments at our physical location. Payment is typically due upon completion and pickup of the repair.

Q: Do you offer a guarantee on your repairs? A: Yes, we stand behind our craftsmanship. We guarantee that our repairs will be performed using durable materials and skilled techniques. If an issue arises directly related to our work, please contact us immediately.